Fynchat
Automation analytics
A read-only dashboard that summarizes your automation performance for the current month — containment, AI replies, bot completion, and workflow success — alongside your usage against your plan limits.
What is the automation analytics dashboard?
Automation analytics is a read-only page that gathers, in one place, a snapshot of how all your automation channels performed during the current month: bot flows, workflows, auto-replies, the AI chatbot, and WhatsApp interactive flows — plus conversation routing and handoff to human agents. The page has no forms, save buttons, or settings; it only reads and displays numbers, with links out to each channel's management page.
Open it at /automation/analytics.
Page header: your plan and reporting period
At the top of the page a one-line header shows:
- Your current plan name (a dash «—» appears if the name is unavailable).
- The reporting period: from the start of the month to today.
All numbers on the page relate to this period unless noted as cumulative (see "Time periods" below).
The four key metrics
The top of the page shows four large KPIs:
| Metric | What it measures | How it's calculated |
|---|---|---|
| Bot containment rate | Share of this month's conversations handled without being handed to a human agent | (month conversations − handed to human) ÷ month conversations; the caption below shows contained conversations out of the month's total |
| AI replies this month | Number of messages generated by the AI since the start of the month | The count itself, with your plan limit and the month's cost (in US dollars) shown beneath it |
| Bot completion rate | Share of bot conversations started this month that reached completion | Completed ÷ started (both for this month) |
| Workflow success rate | Share of successful workflow runs | Successful ÷ (successful + errors); the number of runs this month is shown beneath it |
Note: any metric without enough data (for example, no conversations this month) shows a dash «—» instead of a percentage. And the workflow success rate is cumulative, not monthly — see "Time periods."
Your usage vs. plan limits
Below the metrics is a list of progress bars comparing your current usage with your plan limit for five automation types:
| Bar | What it shows |
|---|---|
| Auto-replies | Used vs. plan limit |
| Interactive flows | Used vs. plan limit |
| Bot flows | Used vs. plan limit |
| Workflows | Used vs. plan limit |
| AI | This month's replies vs. plan limit |
How to read a bar:
- 🟢 Green — usage is below 80% of the limit.
- 🟡 Amber — 80% or more; you're close to the limit.
- 🔴 Red — 100% or more; you've reached or exceeded the limit.
- ∞ — the limit is unlimited on your plan for this type (the bar appears empty).
If the limit is zero (the type isn't available on your plan), the bar appears completely full.
The four channel cards
At the bottom are four cards, each summarizing one automation channel with a link to its management page.
Bot flows card
Links to /auto-replies/flows.
| Field | Meaning | Period |
|---|---|---|
| Total / active | Total number of bot flows, and how many are enabled | Cumulative |
| Started this month | Bot conversations that started since the beginning of the month | This month |
| Completed this month | Bot conversations that reached "completed" this month | This month |
| Handed off this month | Bot conversations handed to a human agent this month | This month |
| Active now | Bot conversations currently in progress | Live |
Workflows card
Links to /settings/workflows.
| Field | Meaning | Period |
|---|---|---|
| Total / active | Total number of workflows, and how many are active | Cumulative |
| Runs | Total runs across all workflows | Cumulative |
| Successful | Total successful runs | Cumulative |
| Errors | Total failed runs | Cumulative |
| Waiting | Runs currently in a waiting state | Live |
AI chatbot card
Links to /settings/ai-chatbot.
| Field | Meaning | Period |
|---|---|---|
| Available on your plan? | Whether the AI chatbot feature is included in your plan (yes/no) | — |
| Month replies / limit | AI replies this month vs. your plan limit | This month |
| Month cost | AI usage cost this month (in US dollars) | This month |
| Today's cost | AI usage cost today (in US dollars) | Today |
| AI handoffs this month | Conversations the AI handed to a human agent this month | This month |
Auto-replies and interactive flows card
Links to /auto-replies.
| Field | Meaning | Period |
|---|---|---|
| Auto-replies: total / active | Total number of auto-replies, and how many are enabled | Cumulative |
| Total triggers | How many times auto-replies fired in total | Cumulative |
| Interactive flows: total | Number of WhatsApp interactive flows | Cumulative |
| Submissions this month | Interactive-flow submissions this month | This month |
Time periods of the numbers
The numbers on this page are not all monthly, so read them with care:
- Monthly (since the start of the month): bot conversations started/completed/handed off, AI replies and their cost and handoffs, and interactive-flow submissions.
- Cumulative (lifetime): total bot flows, workflows, auto-replies and interactive flows; workflow runs, successes and errors; and total auto-reply triggers.
- Live (right now): currently active bot conversations, and workflow runs that are waiting.
Pay special attention to the workflow success rate: the rate itself is cumulative (over the whole history of your workflows), while the count shown beneath it (runs) is monthly.
Where do the numbers come from?
You may notice a difference between a number in the "usage vs. limits" bars and a number in the channel cards for the same type. That's normal, because they come from different sources:
- Usage bars (auto-replies, flows, bot flows, workflows) are read from your plan accounting (the usage and effective limits on your plan).
- Channel cards are read from the live counts in your account (the actual number of records).
- The AI bar is a third case: it's read directly from the AI reply counter for this month and its limit.
So these numbers can legitimately differ without anything being wrong.
How to reach the page
- From the sidebar: the "Automation analytics" item.
- From a Dashboard shortcut.
- Or directly via /automation/analytics.
Access note: the page requires you to be signed in, and all its numbers are limited to your own account's data. The "Automation analytics" sidebar link appears for users who have the reports viewing permission.
Quick tips
- Start with the containment rate: the higher it is, the fewer conversations needed a human to step in.
- Watch the usage bars: amber is an early warning that you're nearing your plan limit, and red means you've reached it.
- Remember the workflow success rate is cumulative; don't compare it directly with the monthly run count shown beneath it.
- If you see a dash «—» instead of a percentage, there usually isn't enough data for that period yet.
- Use the card links to jump to each channel's management page when you need to change something (this page is display-only).