Fynchat
Fynchat help center — step-by-step guides
Illustrated Fynchat guides: connecting an official WhatsApp number, the shared inbox, auto-replies, the AI agent, campaigns, team roles and billing.
🚀 Getting started
Create your account, connect WhatsApp, and send your first campaign.
- Create Your Fynchat Account
- First-run setup wizard
- Connect Your WhatsApp Business Account
- Send Your First Campaign
📡 Channels
Connect WhatsApp, Telegram, Messenger, Instagram, TikTok and your website chat in one inbox.
- Multi-channel and the unified inbox
- Connect Telegram
- Connect Messenger, Instagram and TikTok
- Website chat (Web Chat)
📈 Customer insights
Customer segments, a churn radar, satisfaction analytics — and how to turn them into a campaign.
👤 Contacts
Manage your customers, lists and tags, and import/export.
📤 Campaigns & templates
Design templates, send campaigns, and track results.
- The Three Template Categories (Marketing / Utility / Auth)
- Creating and Approving WhatsApp Templates
- Image Specifications for Templates
- Sending a campaign, targeting, and reading results
💬 Inbox
Reply to customers, route conversations, and set up auto-replies.
- Replying to conversations in the inbox
- Conversation assignment & distribution
- Inbox routing rules
- Automated Replies
🤖 AI Assistant
Set up the AI chatbot, knowledge base, tools, and human handoff.
🔀 Interactive flows
Appointment booking, surveys, and sign-up forms inside WhatsApp.
- What are Flows?
- Building an interactive Meta Flow
- Automation & workflows
- The Flow Bot (Step-by-Step Reply Flows)
🧩 Apps
Store & orders, booking, real estate, support tickets, and car dealership.
- Apps Gallery & Marketplace
- Products & Services Catalog
- The "Store & Orders" App
- Booking App: Take Your Customers' Appointments over WhatsApp
👥 Team & permissions
Invite your team, assign roles, and manage permissions.
💳 Billing & subscription
Plans, upgrades, invoices, and Meta costs.
🔒 Security & privacy
Protect your account, isolate your data, and stay compliant.
🛠️ Developers
API keys, webhooks, and activity logs.
📱 OTP verification
Send one-time verification codes over WhatsApp: keys, billing, and the API.