What are Flows?

What are Flows?

Flows are interactive screens inside WhatsApp — the customer can interact with them without opening a browser or downloading an app.

Examples:

• 📅 Appointment booking (date + time + service)
• 📋 Satisfaction survey (1–5 star rating + notes)
• 📝 Sign-up (name + email + specialty)
• 📦 Quick order (products + delivery address)

How do they work?

1. You design a Flow in Meta WhatsApp Manager using a drag-and-drop builder
2. You connect it to an encrypted endpoint in Fynchat
3. You send the template that contains an "Open Flow" button
4. The customer opens it inside WhatsApp and interacts
5. The results come back to you in the inbox as a structured message

Benefits of Flows

✅ Smooth experience — the customer never leaves WhatsApp ✅ High engagement rate — far better than sending a web link ✅ End-to-end encrypted — data between the customer and the endpoint is encrypted with AES-128-GCM ✅ Multi-screen — a single Flow can contain several steps

Setup in Fynchat

1. Create a Flow in Meta

1. Go to business.facebook.com/wa/manage
2. Flows → Create
3. Choose a ready-made template (such as "Appointment Booking")
4. Edit the design
5. Copy the Flow ID (15 digits)

2. Register the Flow in Fynchat

1. Go to Flows → + New Flow
2. Enter:
   • Name: "Appointment Booking"
   • Flow ID: the one you copied from Meta
   • Handler: choose the appropriate type
3. Click Save
4. Generate keys — we create an RSA 2048 key pair
5. Copy the Public Key

3. Connect it in Meta

1. Meta WhatsApp Manager → Flows → Endpoint Configuration
2. URL: https://yourdomain.com/api/flows/{flow_id}/endpoint
3. Sign Public Key: paste the key you copied
4. Verify

4. Test the Flow

Send the template containing the Flow button to your number → open it → confirm that it works.

Ready-made handlers

Fynchat provides ready-made handlers for common types:

• Appointment Booking — saves appointments in the system
• Survey — saves results into reports
• Lead Capture — saves to the contacts list
• Custom — tailored to your needs (requires development)

Common issues

"The Flow won't open for the customer"

• Check that the Flow is live in Meta (not Draft)
• Check that the Endpoint URL in Meta is correct
• Check that the public key matches

"The data doesn't reach me"

• Check the endpoint status on the Flow page in Fynchat
• Review the error logs under Settings → Webhooks

"I need a custom Flow with complex logic"

Contact us — we offer a custom Flow design service for customers on the Business and Enterprise plans.