Fynchat

Send Your First Campaign

A step-by-step guide to creating your first template and sending a campaign to your contacts.

Campaigns dashboard: performance summary, charts, and the “+ New campaign” button

Overview

In WhatsApp Business, you can't send marketing messages without templates pre-approved by Meta. This is a regulation to prevent spam.

The process:

  1. Create a template in Fynchat + submit it to Meta
  2. Wait for Meta's approval (minutes to hours)
  3. Create a contact list
  4. Create a campaign + choose the template + the list
  5. Launch the campaign → the messages go out

Step 1: Create a template

Template builder: the create form on the right, a live preview on the left

Go to Templates → + New template:

  • Template name (English only, lowercase letters, numbers and _): welcome_offer
  • Language: Arabic
  • Category:
    • MARKETING for offers and promotions
    • UTILITY for confirmations and alerts
    • AUTHENTICATION for verification codes

Template parts:

  • Header (optional): text, image (1.91:1), or video
  • *Main body : the message text. Use variables {{1}} {{2}} for personalization
  • Footer (optional): a short line of text
  • Buttons (optional): call button, URL button, quick reply

Example marketing template:

Header: "GAP ASSESSMENT Course" + image
Body: "Hi {{1}}, 20% off our course. Code: {{2}}"
Footer: "Valid until the end of the month"
Button: "Book now" → URL

Click Save → Submit for approval. The status changes to PENDING, and approval usually completes within hours.

Step 2: Import contacts

Import-contacts modal: drag a CSV/Excel file, then follow the import steps

Go to Contacts → Import CSV:

A CSV file with at least two columns:

  • phone (with country code, e.g. +966501234567)
  • name

Optional: language, tags

Click Upload → the system validates the numbers.

Step 3: Contact list

Create a new contact list: name, description, and color

Go to Contacts → Lists → + New list:

  • List name: VIP Customers
  • A distinctive color
  • Select the contacts you want to add

Step 4: Create a campaign

New-campaign modal: name, approved template, audience list, and scheduling

Go to Campaigns → + New campaign:

  • Name: Ramadan Offer 2026
  • Template: choose welcome_offer
  • List: choose VIP Customers
  • Variable values: fill {{1}} with Name and {{2}} with RAMADAN20
  • Upload the header image (if the template contains an image)
  • Schedule (optional): choose a date and time

Click Save as draft.

Step 5: Launch

Campaign detail after launch: live results (sent / delivered / read / replies)

From the campaign details → 🚀 Launch campaign:

  • The system paces the messages itself (respecting Meta's limits)
  • You'll watch the progress in real time
  • Results: sent / delivered / opened / failed

Tips

  • Test the template first by sending a manual message to your number from the Inbox
  • Start with a small list (10–20 people) before sending to thousands
  • Avoid heavy sending without engagement — Meta may rate-limit your account
  • Monitor the open and reply rate — if it's below 10%, there's a problem with the template or the audience

Quick links