Fynchat
📈 Customer insights
Customer segments, a churn radar, satisfaction analytics — and how to turn them into a campaign.
Customer insights: segments and the churn radar
The Customer insights page sorts your customers into six behavioural segments automatically, warns you about the ones who are drifting away before you lose them, and turns any segment into a campaign-ready list in one click.
Satisfaction, sentiment and recurring topics
Measure customer satisfaction in stars, see what your reply speed actually costs you, and read the sentiment of closed conversations plus the topics that keep coming back — all in the second half of the Customer insights page.