Fynchat
Salla product catalogue sync
Your Salla products flow into the Fynchat catalogue automatically — prices, discounts, images and categories — and the AI agent quotes from them.
For the AI agent to answer "how much is this?" and for your team to send a product card in a conversation, Fynchat needs a copy of your store catalogue. That copy is built and kept current automatically once your store is connected.
What syncs
For every product in your Salla store:
- Name, description and SKU
- Price, plus the pre-discount price so it renders struck through with the saving
- Images (up to six per product)
- Category exactly as in your store — dresses, shoes, offers…
- Stock and availability
When it syncs
- First sync: seconds after the store is connected
- After that: automatically every 30 minutes
- Manually: the Sync now button at the top of the catalogue page whenever you need it immediately
A product you delete or unpublish in Salla is deactivated in Fynchat, never deleted — so you keep the history of what customers were asking about.
Salla is the source; Fynchat mirrors it
Salla products appear under Settings → Catalogue with a 🛒 Salla badge, and editing them here is locked on purpose: any change would be overwritten at the next sync. Edit the product in Salla and the change reaches you within half an hour.
If you want a product independent of your store — an adjusted version, or something you only offer over WhatsApp — click Detach from Salla. It becomes a manual product you can edit freely, and sync leaves it alone from then on.
Your existing manual products are never touched by the sync.
A detail page per product
Click any product name to open its page: a full specification table (price, pre-discount price and discount percentage, stock, SKU, category, last sync), its image gallery, and an Open in your store ↗ link straight to the product page in Salla.
Where these products are used
- The AI agent searches them to answer price and availability questions — see AI answers from your Salla data
- Your team inserts a product with its price and link into a reply in one click
- Campaigns target buyers of a given category with a tailored message
FAQ
Does the sync affect my store? No. It reads in one direction only, from Salla into Fynchat. We never write to your store or change your prices or stock.
My store has thousands of products. They are pulled in batches; large stores finish their first sync within minutes.
Do Salla products appear in the WhatsApp catalogue? That is a next step on our roadmap — the Fynchat catalogue is already prepared for it.