Fynchat

Connecting a Salla Store

Trigger automated WhatsApp messages on your Salla store events (orders, shipping, abandoned carts).

Connect your Salla store: 3-step setup (store, WhatsApp, templates)

What does the integration offer?

Once you connect your Salla store to Fynchat, you can send automated WhatsApp messages on:

  • 🛒 New order — instant confirmation to the customer
  • 📦 Order shipped — tracking link
  • ❌ Abandoned cart — remind the customer to complete the purchase
  • 👤 New customer — welcome message
  • ⚠ Order canceled — notification

Before you start

Make sure that:

  1. You have an active Salla account + a live store
  2. You have connected a WhatsApp Business account to Fynchat (see connection steps)
  3. You have a Meta-approved template with the same number of variables you need

Step 1: Install Fynchat from the Salla App Store

The whole connection happens on Salla's side — nothing technical to configure here:

  1. In your Salla dashboard, open the App Store
  2. Search for Fynchat and open the app page
  3. Click Install and approve the requested permissions
  4. You are taken to Fynchat automatically

What happens automatically on install:

  • Your Fynchat account is created and a welcome email with sign-in details is sent
  • Your plan, tied to your Salla subscription, is activated
  • Website chat is installed on your storefront
  • Your product catalogue starts syncing
  • AI agent capabilities open on your store data

The only step left for you: connect your WhatsApp Business number — the notification templates are then created and submitted to Meta for approval on their own.

Step 2: Map events to templates

After connecting, your store card appears. Click + Map event to template:

Field Explanation
Event Choose from the list (e.g. order.created)
Template Choose an approved template
Phone field The path within the event (default: customer.phone)
Template variables JSON mapping the template variables to the event fields

Example: new order confirmation

Template (Meta-approved):

Hi {{1}}! Your order number {{2}} has been received.
Amount: SAR {{3}}.
We'll contact you shortly to confirm.

Variable Mapping:

{
  "1": "customer.name",
  "2": "order.reference",
  "3": "order.amount"
}

When an order.created event arrives from Salla, Fynchat extracts:

  • customer.name → "Ahmed Mohammed"
  • order.reference → "#1234"
  • order.amount → "150"

Then it sends the template to customer.phone automatically.

Available fields in each event

Every Salla event contains:

customer.name       (full name)
customer.phone      (+966...)
customer.email
customer.id
order.id            (internal numeric ID)
order.reference     (order number shown to the customer)
order.amount        (total)
order.status        (status name)
order.shipping_url  (tracking link — in the shipping event)

Step 3: Test the connection

  1. Go to your Salla store
  2. Create a test order (you can cancel it afterward)
  3. You should receive a WhatsApp message within seconds on the customer's number
  4. Check the delivery log in Fynchat: Settings → Integrations

Common issues

"The message didn't arrive"

  • Check that the template is approved (status: APPROVED)
  • Check that the phone number is correct (includes the country code)
  • Check that customer.phone actually exists in the Salla event (not every event contains a phone)

"Variable Mapping error"

  • The JSON must be valid (use a JSON validator)
  • Variables start with "1", not "0"
  • Paths use dots: customer.name, not customer/name

"Message cost"

Disconnecting the integration

From the store card → Disconnect. The account remains, but:

  • Tokens are deleted
  • No automated messages are sent after disconnecting

You can reconnect at any time using the same steps.

More on the Salla integration

Quick links