Fynchat

AI answers from your Salla products and orders

The Fynchat AI agent answers your Salla customers from live store data — prices, availability, order status and shipping — without an agent stepping in.

Most messages a store receives repeat themselves: "how much is this?", "do you have size L?", "where is my order?" The Fynchat AI agent answers them from your Salla store directly — not from a canned script that goes stale.

What the agent can read

Connecting your store unlocks five capabilities automatically:

Capability	Answers questions like
Product search	"Do you have dresses? How much is the red blouse?"
Customer orders	"What's the status of my order?" — matched from the conversation's phone number
Order by reference	"Where is order 278927?"
Shipping status	"When will it arrive?" — courier, tracking number, latest milestone
Customer profile	Knows the customer's name, city and order history, and personalises the reply

Prices, stock and statuses are read at the moment of the question — change a price in Salla a minute ago and the agent quotes the new one.

It knows your customer before they explain

When a customer messages from a number registered in your store, the agent receives their latest order context before the conversation even starts: order number, amount, status and shipping state.

So a customer who writes "hi, about my order" gets a direct answer about their order, instead of being asked for a reference number — the question that drains everyone's patience.

An important guarantee: the agent never guesses

The agent is bound to real data. If store data is unreachable for any reason, it does not invent a price or a status — it tells the customer the team will follow up.

That rule is deliberate: a wrong price quoted over WhatsApp costs you a customer's trust, while a two-minute delay costs you nothing.

How to enable it

Nothing to do. The five capabilities open automatically for every store connected to Salla, and never appear for accounts without one. All you need:

Connect your store — see Connecting your Salla store
Turn the AI agent on under Settings → AI
Optionally set its persona and tone — see Setting up the AI agent

When it hands over to a human

The agent handles informational questions and hands the conversation to a person when it sees:

A return, cancellation or complaint
A dispute over an amount or a discount
Anything outside store data (special policies, custom orders)
An explicit request to speak to a human

Your agent then finds the customer's orders already beside the conversation and never starts from zero — see Salla orders inside the shared inbox.

Can the agent modify orders?

No — by design. The agent is read-only. Any write to an order (such as pinning a note) happens on a human click, and status changes stay in your Salla dashboard. Automation should serve the customer, not gamble with their order.