Fynchat
Salla order notifications on WhatsApp
Send order confirmations and status updates to your Salla customers automatically over the official WhatsApp API — no code, no manual work.
Every Salla merchant knows the question that arrives a dozen times a day: "where is my order?" The best answer is one the customer never has to ask — a WhatsApp message the moment they order, and again whenever the status changes.
This page explains how Salla order notifications work in Fynchat and how to tailor them.
What gets sent automatically
Once your store and your WhatsApp Business number are connected, four notifications are ready:
| Notification | When it fires | Template type |
|---|---|---|
| Order confirmation | A new order is placed in your store | Utility |
| Order status update | The status changes (processing, shipped, delivered…) | Utility |
| New customer welcome | Someone registers in your store | Marketing |
| Abandoned cart reminder | A cart is left without checkout | Marketing |
Note: the abandoned-cart reminder ships with the package but only fires once cart permissions are enabled for your store — contact support to switch it on.
How Fynchat learns about your orders
Fynchat reads your Salla store every five minutes and compares what it sees with the last snapshot it holds. Any new order, status change or new customer is picked up and fires the matching notification.
Two practical consequences:
- There is nothing technical to set up — no event wiring, no code. Connecting the store is enough.
- Notifications arrive within minutes, not the same second. For order confirmations and shipping updates that is ideal; if you need true real-time for a special case, talk to our team.
On the first connection Fynchat sends nothing about historical orders. It takes a silent snapshot of your store as it is, then starts watching from that moment — so your customers never wake up to dozens of messages about orders closed long ago.
Meta template approval
The official WhatsApp API only lets you message a customer outside an open conversation through a Meta-approved template. Fynchat creates the four templates and submits them for approval the moment your WhatsApp number is connected — no manual step.
- Approval usually takes minutes to 24 hours.
- Track each template under Settings → Templates.
- Nothing sends before approval — notifications stay completely dormant, so your number is never at risk.
Customising the wording
The defaults work out of the box, but most stores prefer their own voice:
- Go to Settings → Templates
- Pick the template (for example
salla_order_confirm) - Edit the text, keeping the
{{1}}and{{2}}variables and their order - Save — it is resubmitted to Meta for approval
Variables available in order notifications: customer name, order reference, amount, and order status.
Tips that cut complaints and lift open rates
- Keep the confirmation short — order number and amount. The customer wants reassurance, not an ad.
- Do not broadcast every internal status; stick to the milestones that matter (prepared, out for delivery, delivered).
- Utility messages cost less than marketing ones — see WhatsApp message costs for a Salla store.