Fynchat
💬 Inbox
Reply to customers, route conversations, and set up auto-replies.
Replying to conversations in the inbox
How to reply to customers, use quick replies, and attach files.
Conversation assignment & distribution
Configure how incoming conversations are routed automatically — the default responder, agent distribution, department routing, and tag-based bypass — from a single settings page.
Inbox routing rules
Create rules that automatically route inbox conversations to a bot, an agent, or a queue based on a keyword, the time of day, or other conditions — order them by priority and turn them on or off.
Automated Replies
Build keyword- and trigger-based automatic reply rules for your WhatsApp bot, with text and media reply types plus dynamic types for real estate, cars, AI, and company info, then test and prioritize them.
Bot Monitor
A live page that shows every active bot conversation and its stats in real time, letting you take over any conversation from the bot with a single click.
Conversation requests
Organize your customers' requests into categories and stages, with search, filtering, agent assignment, and per-stage automation (notifications, SLA, auto-distribution) — all from the /requests page.
Inbox settings
Control how conversations are displayed, when they auto-close, the farewell message, and campaign conversation visibility from the inbox settings page.
Importing & exporting conversations
Migrate your old WhatsApp chat history into the platform from export files, and download a complete, re-importable ZIP of your contacts and conversations.
Conversation archive
A record of every conversation closed in your account, grouped by customer, with the closing reason, response time and rating — for quality review and for winning back the ones who drifted off.
Salla orders inside the shared inbox
Your agents see a Salla customer's orders and shipping status right beside the conversation — no switching to the store dashboard, no asking for an order number.