Fynchat

Your guest asks at midnight — and you answer

Most resort and chalet bookings start with an after-hours message. Fynchat answers availability, pricing and policies instantly, takes the booking request, and escalates to the owner whatever needs a decision.

The problems we solve

Enquiries come at night and on weekends; the reply comes next morning — after the booking is gone.
Price, policy and location questions repeat without end.
Special cases need the owner’s decision and never reach them in time.

How Fynchat works in your business

1. An enquiry at any hour

WhatsApp or Instagram, answered instantly from your own information.

2. Availability and rates

What is open, the packages and the policies from one approved source.

3. A booking request

Logged with dates and guest count, moving to confirmation.

4. Escalate to the owner

Exceptions are assigned immediately to whoever decides.

What you get

🌙 24-hour answers

An agent that works nights and holidays on your approved facts.

🔑 Booking requests

Dates, guest count and confirmation status on one card.

🚨 Smart escalation

Anything needing a decision goes straight to the owner or manager.

💬 Guest channels

WhatsApp, Instagram and site chat on one screen.

⭐ Guest satisfaction

A post-stay rating and an instant alert on a bad experience.

📣 Seasonal offers

Campaign past guests ahead of holidays and peak seasons.

Integrations

WhatsApp Business API
Instagram
Website chat
Zapier

Frequently asked questions

Could the agent quote a wrong price?

It answers only from information you approve, and hands over anything it does not know rather than guessing.

Can I switch it off and reply myself?

Any time — take the conversation in one tap and the agent goes quiet.

I have several units or chalets?

Define each as a service with its own slots and pricing, each with independent availability.

Can I take chalet and unit bookings over WhatsApp?

Yes — the guest picks the unit and dates inside the chat and the booking reaches you with its details. Booked units are never offered, so double-booking cannot happen.

How do I send arrival and check-in instructions automatically?

With a scheduled message before arrival carrying the location, entry instructions and contact numbers — fewer late-night calls and a better guest experience.

Can I collect a deposit through the conversation?

Yes — send a payment link inside the chat and the booking is confirmed on payment, instead of manual bank transfers that need chasing and proof.