Fynchat

Your store sells. Fynchat does the talking.

Three questions dominate retail chat: where is my order, is it in stock, how do I return it. Connect your store once and Fynchat answers from real order data — handing the hard cases to a human immediately.

The problems we solve

Support spends the day copying shipping statuses out of the store dashboard.
Customer messages split across Instagram, WhatsApp and the site with no single history.
Campaigns blast everyone with the same message and burn the list.

How Fynchat works in your business

1. Connect the store

Salla, Zid, WooCommerce or Odoo — connected from settings, no code.

2. The AI reads the order

It answers on status, shipping and products from your data — not guesses.

3. Hard cases to a human

Returns and complaints route to the right person with full context.

4. Bring the customer back

Campaigns to real segments: who bought, who lapsed, who rated you well.

What you get

🔗 Salla & Zid integrations

Official connections with order events — plus WooCommerce and Odoo.

📦 Orders board

Statuses, stages and routing, every order tied to its conversation.

🛍️ Catalog in chat

Send a product with its photo, price and link in one tap.

💬 Every channel

WhatsApp, Instagram, Messenger, Telegram and site chat in one inbox.

📊 Customer insights

RFM segments, satisfaction, and a radar for customers about to churn.

⚡ Automation without a developer

Auto-replies, flows, and Zapier / n8n / Make connections.

Integrations

Salla
Zid
WooCommerce
Odoo
Zapier · Make · n8n

Frequently asked questions

Does the integration need a developer?

No — it is a guided setup in the integrations page. A documented public API and webhooks are there if you want deeper control.

Does the AI read my customer data?

Only what you allow through explicit tools. You can disable any tool and run it in test mode on your own numbers first.

What if my store is not on Salla or Zid?

WooCommerce and Odoo are supported, and anything else connects through the public API or Zapier.

How do order notifications from my store arrive automatically?

Once your Salla or Zid store is connected, Fynchat reads new orders and status changes and sends the customer a Meta-approved template — no code, no manual step.

Does the AI answer product prices from my catalogue?

Yes. Your catalogue syncs automatically with prices, discounts and images, so the agent answers price and availability from your live data — and never guesses a price if the data is unreachable.

What do WhatsApp messages cost for a mid-sized store?

You pay Meta for conversations you initiate (utility ones like order confirmations are cheapest), and we take no per-message commission. Your replies within 24 hours of the customer’s message are free.