Fynchat

The order starts with a message, not a phone call

At peak hours nobody answers the phone. Fynchat shows the menu, takes the order, and pushes it to the kitchen as a clean card with statuses — and reserves tables for those dining in.

The problems we solve

Orders arrive as scattered messages and get missed or logged wrong.
Menu and price questions repeat endlessly.
No way to bring back a customer who ordered once and vanished.

How Fynchat works in your business

1. The customer messages

From WhatsApp, Instagram or a QR code on the table.

2. Menu inside the chat

Items with photos and prices; extras and notes captured with the order.

3. A card for the kitchen

The order lands on a board: new, preparing, ready, delivered.

4. The return visit

Offers to repeat segments and a rating after the meal.

What you get

📋 Interactive menu

A catalog of your items, photos and prices sent inside the chat.

🧾 Orders board

Customisable statuses and stages, routed to the right person.

🪑 Table reservations

Slots with party size, automatic confirmation and reminder.

🕐 Opening hours

A clear after-hours reply instead of awkward silence.

📣 Targeted offers

Campaign the people who ordered a specific item, or who lapsed.

⭐ Post-order rating

Satisfaction measured in the insights board, with alerts on the bad ones.

Integrations

WhatsApp Business API
Instagram
Website chat
Zapier

Frequently asked questions

Does it replace my POS?

No — it works alongside it as the channel that takes orders and reservations, and connects to your systems via the API.

How does the kitchen see the order?

From the orders board on any device, a notification to a specific employee, or pushed to your system by webhook.

Will it hold up at peak time?

Messages are processed on queues in real time; the agent replies without a wait however busy it gets.

Can I take orders on WhatsApp instead of delivery apps?

Yes, and it is the biggest win: a direct WhatsApp order carries no delivery-app commission, and the customer’s number stays yours for future marketing instead of belonging to the app.

Can a guest reserve a table through the chat?

Yes — they pick date, time and party size, the reservation reaches you with its details, and the guest gets an automatic reminder beforehand.

How do I send today’s offers to my regulars?

With a campaign to a segment of previous customers on an approved marketing template. Timing matters: an hour before the rush, not at midnight.