Fynchat

"What happened to my case?" — answered by the system, not your phone

The most repeated call a law office gets is one question: what happened to my case? Fynchat keeps your cases, hearings and POAs, reminds the client of their hearing on WhatsApp, and the AI answers case-status questions from the client's own number.

The problems we solve

Endless "case status?" calls interrupting the lawyer's day.
A hearing missed because the date lived in a notebook or someone's head.
A POA that expired and nobody noticed until the notary.

How Fynchat works in your business

1. The client reaches out

An enquiry or consultation request lands on your office WhatsApp — one shared team inbox.

2. It becomes a case or consultation

One click converts the request into a case or consultation card linked to the client's contact.

3. Hearings managed and reminded

The hearing sits on the case card and the client gets a WhatsApp reminder ahead of it.

4. The AI answers for you

The "case status?" question is answered by the bot with the stage and next hearing — from the client's own number.

What you get

📁 A full case register

Court, case number, client role, opponent, and stages from consultation to execution.

🗓️ Hearing schedule

Every case's hearings with results, and what's next on one dashboard.

⏰ POA radar

An alert 30 days before any POA expires — no notary surprises.

🔔 Hearing reminders

The client gets a WhatsApp reminder ahead of their hearing.

🤖 An AI agent for clients

Answers case-status questions with the stage and next hearing, and hands off when needed.

💬 Organised consultations

Consultation requests with statuses, schedules and fees — never lost in chats.

Integrations

WhatsApp Business API

Frequently asked questions

Is case data secure?

Your account data is tenant-isolated, encrypted in transit and at rest, with per-agent permissions — see our trust page.

Does the AI give legal advice?

No. It answers only with the case status from your own register (stage and hearing), and hands legal questions to your lawyers.

We use other systems — how do we connect?

Via the Public API with case read/write scopes and webhooks — full docs inside the platform.

How do I receive and triage consultation requests?

An intake agent asks for the case type, a summary and documents, then turns it into a tidy card for the right lawyer — so the enquiry arrives complete rather than in ten scattered messages.

How does the system verify a client before revealing case details?

Through a verification gate: no case detail is revealed before the sender proves their identity. The number alone is not enough — phones get lost and lent.

Can I remind clients of hearing dates?

Yes — a scheduled reminder before the hearing on an approved template carrying the date, venue and what to bring.