Fynchat

From a WhatsApp report to a closed work order

The problem is never the technician — it is the report that landed on someone’s phone and nowhere else. Fynchat turns every report into a request with stages, an owner and a date, and updates the customer at each step.

The problems we solve

Reports on personal phones — no record, no follow-up.
The customer calls again and again asking “has anyone been sent?”
No idea how many jobs are open right now, or which ones are late.

How Fynchat works in your business

1. The report arrives

A message, a photo or a location on WhatsApp — a request card opens.

2. Classify and assign

Fault type, priority, the assigned technician and the schedule.

3. Automatic customer updates

Every stage change notifies the customer — no phone call needed.

4. Close and rate

Completion evidence and a service rating that feeds your reports.

What you get

🎫 Staged work orders

Stages you define per category, with custom fields.

⏱️ Overdue watch

A periodic sweep surfaces late jobs and raises an alert.

📍 Photos and locations

The customer sends the fault photo and location, stored with the job.

👷 Dispatch to technicians

Automatic or manual assignment; each tech sees only their jobs.

📱 Mobile app

The field team follows up and updates from their phones.

📈 Completion reporting

Volumes, time-to-close and customer satisfaction.

Integrations

WhatsApp Business API
Mobile app
Public API
Zapier · n8n

Frequently asked questions

Can I define my own stages?

Yes — stages and fields per category, arranged the way your company actually works.

My techs are in the field — how do they update?

From the mobile app or the browser, each seeing only what is assigned to them.

Does it integrate with accounting?

Through the API, webhooks and Zapier — closed jobs can flow into your system automatically.

How do I receive maintenance requests and assign technicians?

Each conversation becomes a request card with location and fault description, then gets assigned to a technician with stages you track (scheduled, en route, done) — instead of a WhatsApp group where details vanish.

Can the customer track their own request?

Yes — they receive an automatic update at every status change, which cuts the "where is the technician?" calls that consume a receptionist’s day.

Does it suit recurring maintenance contracts?

Yes. Keep the customer, their contract and last visit date, and send the periodic-visit reminder automatically with a scheduled campaign before it falls due.